EMPATHY FOR OUTCOMES
Trusted by thousands of clinicians across the country to improve the patient and clinician experience, our approach is proven in pilot studies and a randomized controlled trial conducted at Massachusetts General Hospital/Harvard Medical School and published in peer-reviewed journals.
Healthcare organizations that enhance the
patient experience, employee wellness and retention rates realize significant improvements in reputation and financial performance.
Patient experience ratings achieved a 90-day 91st percentile ranking.
Reduction in provider turnover over 4 years.
Reduction in non-clinical staff turnover in one year.
Reduction in reported communication breakdowns among clinical staff.
Our evidence-based training programs help healthcare organizations transform their culture and practice with the power of empathy.
Improve Patient Experience
Patients feel valued and increase their trust in their care team. Empower clinicians to increase patient ratings.
and Retain Providers and Staff
See turnover rates significantly decrease when communication and human connection improve.
Reduce Malpractice Risk
Up to 82% of malpractice claims are due to empathy and communication failures.* Improve safety with empathy training.
*Source: Compassionomics by Anthony Mazzarelli and Stephen Trzeciak
We're experts in empathy and communication.
Improve your patient experience with as little as one hour a month of clinician and staff time.
Start with just 1-hour of flexible, self-paced, learning.
Accredited courses provide CME, CEU, risk management and end-of-life care credits.
Specialized courses for clinical and non-clinical staff.
Support online learning and community engagement with self-empathy and social-empathy skills. Workshops provide a structured, safe, and expert-guided environment to overcome challenges to empathy.
MEASUREMENT TOOLS TO TRACK THE IMPACT
We'll help you measure and report our program's impact on your goals.
FOUNDED BY DR. HELEN RIESS
M.D., Professor, Researcher, Innovator.
Helen Riess, M.D. is Founder, CEO, and Chief Scientist for Empathetics. Dr. Riess is a clinical professor and research psychiatrist at Harvard Medical School who developed empathy education based on neuroscience research. Tested in pilot studies and a randomized controlled trial at Massachusetts General Hospital and published in peer reviewed medical journals, her research won the Partners (Mass. General Brigham) Healthcare Medical Education Research Award and an Arnold P. Gold Foundation for Humanism in Medicine Research Institute Award.
Dr. Riess completed her residency and Chief Residency at MGH where she serves on the teaching faculty. Dr. Riess is the author of The Empathy Effect and is a core member of the Consortium for Research on Emotional Intelligence in Organizations. She has devoted her career to teaching and research in the art and science of the patient-doctor relationship.
Healthcare organizations and their clinical staff come to Empathetics because our evidence-based programs are validated in published research and results generated with our clients. They also value that the curriculum is grounded in neuroscience.
Thousands of clinicians and staff have trained with Empathetics as allies in our mission to transform healthcare through the power of empathy and human connection.
Will this take my clinicians off the floor?
Our clients see results with as little as one hour a month.
Does this really work?
Yes. The program has proven to be effective in clinical research and in the field with leading healthcare organizations across the country. Empathetics regularly shares results at healthcare conferences and in published case studies. Our longest follow-up case study demonstrated an 82.9% decrease in turnover amongst participating clinicians. We’ll help you track the impact at your organization.
Will my clinicians and staff be engaged?
Yes. Our learning programs are designed by clinicians for clinicians and have had international success. Our impact data show that clinicians with the lowest baseline patient experience ratings have the highest score growth after participating in an Empathetics program.
READ THE REVIEWS
Empathetics is a wellness tool that increases our Patient Experience scores. While physicians did not change the length of their visits, patients' perception of provider’s time-spent increased, per their CG-CAHPS scores.
Robert Altman, M.D., M.B.A.
President and CEO of Sutter Gould Medical Group
We saw an 83% decrease in clinician turnover, a 50% reduction in non-clinical staff turnover, and sustained improvement in patient experience with Empathetics even during COVID.
P. Adam Dodd, MD
Medical Director of Quality and the Patient Experience
Sutter Gould Medical Group
I consider Empathetics to be foundational to the practice of empathy in healthcare. This program improves interactions with patients and helps us develop more empathy for ourselves. Empathetics’ training enhances human connection and reduces risk.
Diane Light, DO, FACOS
Healthcare Services Group, a professional liability insurance company.
GET IN TOUCH WITH US!
P.O. Box 140336
Charles St. Station
Boston, MA 02114