About Us
Our Mission
Our mission is to transform healthcare workplaces by equipping leaders and staff with the tools they need to build high-performing teams, ultimately improving staff retention, productivity, and patient care outcomes.
Empathetics empowers healthcare organizations to optimize team performance and reduce workforce turnover by improving communication and leadership skills.
Grounded in neuroscience and backed by real-world data, we deliver practical solutions that enhance human interactions, resolve conflict, and foster a positive organizational culture.
Meet Our Team
Pam Holt
Chief Executive Officer
Vu Nguyen
Director of Sales
Diana Diaz
Project Coordinator
Helen Riess, M.D.
Chief Medical Officer
Austin Young
Director of Learning Operations and Product Development
Madeline Reid
Marketing Specialist
Founded By Dr. Helen Riess
M.D., Professor, Researcher, Innovator.
Helen Riess, M.D. is the founder of Empathetics and currently serves as the Chief Medical Officer. Dr. Riess is a clinical professor and research psychiatrist at Harvard Medical School who developed empathy education based on neuroscience research. Tested in pilot studies and a randomized controlled trial at Massachusetts General Hospital and published in peer-reviewed medical journals, her research won the Partners (Mass. General Brigham) Healthcare Medical Education Research Award and an Arnold P. Gold Foundation for Humanism in Medicine Research Institute Award.
Dr. Riess completed her residency and Chief Residency at MGH where she serves on the teaching faculty. Dr. Riess is the author of The Empathy Effect and is a core member of the Consortium for Research on Emotional Intelligence in Organizations. She has devoted her career to teaching and research in the art and science of the patient-doctor relationship.