1. Scope

This Policy applies to:

• Individuals who download or access the Platform for personal use;

• Employees, agents, or authorized users of the Platform as purchased by their principal employer;

• Visitors to our website or digital channels.

If you are using the Platform through your employer, certain data may also be subject to your employer’s internal privacy policies.

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2. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Name, email address, organization, role/title

• Login credentials (hashed)

• Contact preferences

b. Usage Data

• IP address, device type, operating system

• Interactions with content, features accessed, session duration

• Assessment progress and completion status

c. Generated and Simulation Data

• Responses to AI-generated scenarios

• Interactions with conversational agents

• Emotion-related inputs or choices (e.g., simulated feedback)

d. Optional Information

• Survey responses, feedback, or testimonials

• Support requests and communication logs

We do not intentionally collect sensitive personal health information (PHI) or biometric data. If we need to collect any PHI for any reason, such collections will be clearly disclosed and consented to in writing.

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3. How We Collect Information

We collect information:

 

• Directly from users during registration, profile updates, and course participation;

• Automatically through cookies, pixels, or software development kits (SDKs);

• From corporate clients who provide user rosters or enrollment data;

• Through third-party integrations (e.g., analytics or single sign-on).

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4. How We Use Your Information

We use the information we collect to:

 

• Deliver, personalize, and improve the Platform;

• Track learning progress and provide certificates (if applicable);

• Analyze feature usage and content effectiveness;

• Support customer service and technical operations;

• Conduct research and development, including AI model refinement;

• Send administrative communications and, where permitted, promotional messages.

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5. AI and Simulation Features

Certain features of the Platform may use generative AI to simulate human interactions or create adaptive learning experiences. User inputs may be processed to:

 

• Generate responses tailored to emotional and contextual cues;

• Improve the realism and effectiveness of simulation exercises;

• Support Empathetics, Inc.’s research and product development, using de-identified data.

AI interactions are not reviewed in real-time by humans. These features are not substitutes for professional counseling or therapy.

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6. How We Share Information

We do not sell your personal information. We may share your data with:

 

• Service providers for hosting, analytics, support, and communication tools;

• Corporate customers, where applicable, to support reporting and learning oversight;

• Legal authorities, if required to comply with applicable laws, subpoenas, or to protect rights and safety;

• Partners in de-identified, aggregated form to support research or insights.

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7. Cookies and Tracking

We and our third-party partners use cookies and similar technologies to:

 

• Maintain session state;

• Analyze usage trends;

• Improve performance and functionality.

You can control cookies through your browser settings or opt out of non-essential cookies where applicable.

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8. Data Security

We implement technical, administrative, and physical safeguards to protect your data, including:

 

• Encryption of data in transit and at rest;

• Role-based access controls;

• Secure hosting infrastructure;

• Monitoring and breach response procedures.

Despite our efforts, no system can be guaranteed 100% secure.

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9. Data Retention

We retain data as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law or contract. You may request account deletion or data removal, subject to verification.

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10. Your Rights and Choices

Depending on your location, you may have rights to:

 

• Access, correct, or delete your personal data;

• Object to or restrict processing;

• Withdraw consent (where applicable);

• Receive a copy of your data in a portable format.

You can make requests by contacting us at privacy@empathetics.com. We will respond in accordance with applicable laws such as the California Consumer Privacy Act (CCPA/CPRA) or General Data Protection Regulation (GDPR) according to Your location.

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11. Children’s Privacy

Our Platform is not intended for minors, especially children 16 and under. We do not knowingly collect personal data from minors without verifiable parental consent. If you believe a child has provided personal information, please contact us for removal.

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12. International Data Transfers

If you are accessing the Platform from outside the United States, your data may be transferred to and processed in the U.S. or other countries. We use appropriate safeguards for cross-border transfers where required.

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13. Accessibility

Empathetics is committed to making our Platform and privacy practices accessible to all users, including those with disabilities. For questions or support, contact us at support@empathetics.com.

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14. Changes to This Policy

We may update this Privacy Policy at any time. We will notify You by posting the revised Policy with a new “Last Updated” date. The “Last Updated” date indicates the most recent revisions to the Policy and do not reflect any issues, inconsistencies, subsequent remedial measures, or shortcomings of the previous Policy. Continued use of the Platform after modifications to the Policy are published means you accept the updated Policy terms in their entirety.

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15. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact:

Email: privacy@empathetics.com